1. Shipping Options
Standard Shipping: We offer standard shipping services for all orders. The estimated delivery time is between 2-5 business days, depending on the location. This can also vary depending on order processing and any unforeseen delays.

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2. Order Processing Time
Once an order is placed and payment is confirmed, our team will process and prepare your order for shipment within 1-2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that order processing time may be subject to slight delays during peak seasons and promotional sales.

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3. Shipping Charges
Shipping Charges have a flat rate of $13.00. Additional charges may apply to bulky items. 

The final delivery charge for your order will be calculated at checkout and will be based on the weight and size of your order.

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4. Order Tracking
Once your order is shipped, a confirmation email will be sent to you with your tracking number.

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5. International Shipping
Currently, we only offer shipping within New Zealand. We apologize for any inconvenience caused to international customers.

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6. Returns and Exchanges
Our returns and exchange policy can be found on our website. Please refer to it for detailed information on eligibility, procedures, and any possible fees associated with returns or exchanges.

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7. Missing or Damaged Items
In the case of missing or damaged items, please reach out to our customer support within 7 days of receiving your order. We will promptly assist you in resolving the issue.